Annual report to residents
Over the past year housing associations have been getting to know their new regulator, the Tenant Services Authority (TSA). At Southern Housing Group, we very much welcome the new regulator with its focus on the things that really matter to residents. One of the key requirements of the TSA is that we meet standards that are designed to ensure our organisation is financially sound, well run and that all residents live in good quality homes and receive good quality services. We are also required to make clear service offers to residents, tailor our services to local needs and report back to you on how we perform.
Providing high quality homes and services has always been a top priority for the Group. In 2009 we sent you a copy of our new Service Standards. The Standards were developed after consultation with our residents and setout the services that we provide and the level of service that you can expect from us. In this report, we re-visit some of our key standards, let you know how we have performed in the first year and give you the inside track on some of the improvements that we plan to make.
We also look at other important areas of our work, such as how we involve residents in developing and shaping our services, as well as what we are doing to get the best value for money to ensure your satisfaction and maintain the financial well being of the Group.
The information in this report has been carefully checked for accuracy and I am delighted to see that the report has also been given a seal of approval by a group of residents who kindly helped us to produce it.
I hope that you find this report interesting and useful. We are always pleased to hear from you, so if you have any queries or comments, please contact us.
Regards
Tom Dacey
CEO, Southern Housing Group
View our Annual report to residents 2009/10