Southern Housing Group

Can you help us improve our services? Do you want to make your community a better place to live? Then we want to hear from you. 

If you have any spare time, even if it is only an hour or so every now and then, please read on.

We know our residents are busy people with different priorities and different lives, so there are many different ways you can work with us. Most will take up very little of your time.

Getting involved is easy. Take a look at the options in the menu on the left. You can choose the option that works best for you and contact us at resident.involvement@shgroup.org.uk for more information.

What's new?

Get involved by becoming a Resident Service Panel Member

Our new resident service panels are replacing the regional customer forums and the James Butcher HA Residents’ Consultative Panel to give residents an even stronger voice at the heart of our work in your regions.

Each of our five panels (which cover London, Thames Gateway, South region, residents living in the West and on the Isle of Wight) will consist
of up to 12 residents, together with senior regional managers, who will work together to check our performance and improve local services.

As a member, we would ask you to come to up to four meetings a year – one of which might be your region’s resident conference. We would also send you reports and information to check and comment on.

Above all, we would want to hear what you think about our plans, our services and our performance in your region. We would also welcome your suggestions for improvements.

Your term of office would be three years and you could remain a member for up to three terms.

Residents who get involved in working with us often say how rewarding they find it. As a Resident Service Panel member, you would have the chance to influence the regional work of a large social rented landlord, bringing your experiences as our resident firmly into the picture.

To help you in this role, we would offer you training to improve your confidence, knowledge and skills. We also pay any reasonable expenses for care or travel, so that you are not out of pocket.

Who can apply?

You can apply to join your Resident Service Panel if you live in our rented or sheltered accommodation, or if you are one of our leaseholders or home owners.

We are including an ‘expression of interest’ form with the latest edition of Open Door so that you can tell us about the skills you have to offer, if you are interested in joining.

 Please return this to us by 24 September.

We will then invite the people we shortlist to come to an interview with their regional director.

If you would like to talk to someone about joining a panel, please phone the Resident Involvement team, via the Service Centre, on 0300 303 1771. Or email resident.involvement@ shgroup.org.uk We can also send you our ‘Becoming a Resident Service Panel member’ booklet.