Our performance
We measure our performance in key areas against a set of targets. These are called key performance indicators. They include:
- Rent arrears as a percentage of the rent roll
- Average turnaround time to relet properties
- Percentage of rent loss due to voids
- Percentage of financially completed repairs
- Number of completed developments handed over to housing management
- Percentage take-up of the Housing Corporation grant
As part of our commitment to continuous improvement we routinely set targets above our current performance levels.